DFWpromo.com Terms and Conditions
We make every effort to keep our website up to date, but we can not honor pricing from typos or outdated information. Only current quotes on jobs are final pricing. Customers are not billed until all pricing is agreed upon. All internet orders are verified by our customer service department prior to submitting your credit card for billing.
In the event of cancellation the customer is responsible for paying for any cost incurred prior to cancellation of their order. This includes any art fees or restocking fees charged by our suppliers and credit card processing fees if applicable of 2.3%. Customer is responsible for final count and approval of items before they leave the store front, once customer has approved and counted all merchandise DFW promo will not accept returns based on recounts or art. DFW promo will honor any warranty if applicable and replace any defective products before they leave the store front.
Sketches, copy, dummies, screens and all preparatory work created or furnished by us shall remain property of DFW promo or DFWpromo.com.
Art proofs shall be submitted. Corrections are to made and returned with changes or approved in writing. We regret any errors that are undetected before production but cannot be held responsible for any errors on materials that were printed after the customer’s approval or if changes were not submitted in writing. We are not responsible for any errors if the customer has instructed us to proceed without proofs. Orders that remain unapproved or refused by the customer are subject to our cancellation policy.
Upon approval of the art, the customer’s order will go directly into production without additional or press proofs unless requested by the customer. All press proofs are subject to additional cost.
Because of differences in equipment, garments, inks and other conditions between color proofing and production pressroom operations, a reasonable variation in color proofs and the completed job shall constitute acceptable delivery.
Overruns or underruns not to exceed 10% on quantities ordered and/or the percentage agreed upon over or under quantities shall constitute acceptable delivery. Printer will bill for actual quantity delivered within this tolerance. If customer requires guaranteed “no less than” delivery, percentage tolerance of overage must be doubled.
The printer will maintain fire, extended coverage, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer, while such property is in printer’s possession; printer’s liability shall not exceed the amount recoverable from such insurance.
Production schedules will be established and adhered to by customer and printer, provided that neither shall incur any liability or penalty or delays due to state of war, riot, civil disorder, fire strikes, accidents, actions of Government or civil authority and acts of God or other causes beyond the control of customer or printer.
Garments, stock, camera copy, film, color separations and other customer furnished materials shall be manufactured, packaged and delivered to the printer’s specifications. Additional cost due to delays or impaired production caused by specification deficiencies shall be charged to the customer.
Printer shall disclaim any and all express or implied warranties of merchandisability or warranty of fitness for particular purpose. Although the printer uses quality materials, due to the wide variation in laundry conditions and detergents, printer does not guarantee against fading or shrinkage of garments during laundering.
Due to the practice of batch processing knitted goods when they are dyed, printer cannot guarantee consistency of color on garments from dye lot to dye lot or from one order to another.
Printer reserves the right to substitute materials of equal or better quality without notification unless advance notification is previously agreed to in writing.
Because of differing styles, taste and manufacturer tolerances, the customer is ultimately responsible for selecting garment sizes.
Items to receive printing that are supplied by the customer are done so at the customer's risk. Printer assumes no responsibility for damage to items supplied by the customer. Printer is also not responsible for incompatibility to production process related to printing. If an exact amount of items is required the customer is advised to supply a 10% overage. There will be an addition charge for printing customer's items per item based on quantity.
Unless otherwise noted, all items shall be “bulk” packaged. Individual folding, tagging, bagging, etc., shall be charged at current rate.
The customer shall indemnify and hold harmless the printer from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against the printer on grounds of copywrite or any proprietary rights of any person, or that it contains any matter that is libelous or scandalous, or invades any person’s right to privacy or other personal rights except to the extent that the printer has contributed to the matter. The customer agrees to, at the customer’s own expense, promptly defend and continue the defense of any such claim, demand, action or proceeding that may be brought against the printer, provided that the printer shall promptly notify the customer with respect thereto, and provide further that the printer shall give the customer such reasonable time as the urgency of the situation may permit in which to undertake and continue and defense thereof.